Returns & Exchanges

At NETUM, we stand behind the quality of our barcode scanners and POS peripherals with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we offer straightforward solutions for returns and technical exchanges.

1

Initiate a Return

Contact our support team via the online portal or email with your order number and the serial number of the device to receive a Return Merchandise Authorization (RMA).

2

Package Your Item

Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund or exchange.

3

Ship to Service Center

Affix the provided shipping label and drop off the package at any authorized carrier location; please retain your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing